Complaints Procedure | Cardigan, Neyland & Carmarthen | OC Davies

Moduron Penparc Motors,
Penparc,
Cardigan,
SA43 1SB
01239 622 955

Roundabout Garage,
Honeyborough Business Park,
Neyland,
SA73 1RW
01646 600 858

Penguin Court,
Cwmffrwd,
Carmarthen,
SA31 2LX
01267 229 526

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We appreciate all forms of feedback from our customers and welcome your comments. Our Team are always on hand to discuss your query.

Contact Us

If you are not satisfied with the service, you have received at O/C/Davies please contact a member of our staff in the first instance.

We appreciate the opportunity to resolve any issues or complaints as and when they arise as we value you, our customer.
Should your complaint not be dealt with to your satisfaction when raised with a member of our team please put your complaint in writing by post or email to:

O/C/Davies & Son Ltd
Penparc Motors
Penparc
Cardigan
SA43 1SB
enquiries@ocdavies.com
_{Your complaint will be referred to the most appropriate person and we will aim to resolve this as soon as possible.}

For regulated complaints:

Post: Automotive Compliance ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD

Telephone: 01452 671 560

Email: complaints@automotive-compliance.co.uk

_{If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service.}

_{This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk}

enquiries@ocdavies.com

Cardigan: 01239 622 955

Neyland: 01646 600 858

Carmarthen: 01267 229 526

COMPLAINTS PROCEDURE

O.C.Davies & Son Ltd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow O.C.Davies & Son Ltd to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a lender on our panel, which includes lenders of vehicle manufacturers. We have commercial arrangements with lenders and credit brokers which are likely to influence who we introduce you to. We are not an independent financial adviser and don’t give you any advice or recommendations. It is your choice whether you enter into any finance agreement.

Our approach is to introduce you first to the manufacturer lender linked to the franchise offering you the vehicle. They will usually offer the best available package for you, taking into account both interest rates and other contributions (but we do not guarantee they do). If they are unable to offer finance, we then seek to introduce you to someone else on our panel. We will usually receive a commission for your introduction. This will be either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you choose.

Lenders of vehicle manufacturers may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement. Before we propose you to a potential lender, we will tell you of the likely amount of commission we will receive and seek your consent to receiving this commission. The exact amount of commission will be confirmed before you sign your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

© 2026 O C DAVIES. Penparc Motors, Penparc, Cardigan, Ceredigion, SA43 1SB. COMPANY REG NO: 5044483 VAT REG RO: 326 9229 43. Firm Reference Number (FRN 528918)

O.C.Davies & Son Ltd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow O.C.Davies & Son Ltd to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a lender on our panel, which includes lenders of vehicle manufacturers. We have commercial arrangements with lenders and credit brokers which are likely to influence who we introduce you to. We are not an independent financial adviser and don’t give you any advice or recommendations. It is your choice whether you enter into any finance agreement.

Our approach is to introduce you first to the manufacturer lender linked to the franchise offering you the vehicle. They will usually offer the best available package for you, taking into account both interest rates and other contributions (but we do not guarantee they do). If they are unable to offer finance, we then seek to introduce you to someone else on our panel. We will usually receive a commission for your introduction. This will be either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you choose.

Lenders of vehicle manufacturers may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement. Before we propose you to a potential lender, we will tell you of the likely amount of commission we will receive and seek your consent to receiving this commission. The exact amount of commission will be confirmed before you sign your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.